Continuous support

Continuous, uninterruptible power is the lifeline of today's demanding data processing and technological environments. As the largest independent UPS and critical power protection system specialist in the United States, Fakouri Electrical Engineering (FEE) understands the importance of providing top quality service, 24/7. With its headquarters in Rancho Santa Margarita, California, and strategically located regional offices in most metropolitan areas, FEE provides 'turnkey' design, engineering and installation solutions for critical power applications, telecommunication systems and data centers nationwide.

Established in 1975, the company has the technical resources, field service staff and infrastructure necessary to offer round-the-clock disaster recovery response as well as maintenance support. In November 2003, FEE gave customers added reassurance of a highly efficient service by achieving ISO 9001, a year later confirming its commitment to continuous improvement by successfully completing its annual audit.

Executive Vice President, Philip McAndrew, told us: "Once again I would like to express my gratitude for the professionalism IMSM has displayed. Prior to the scheduling of our ISO recertification we started to be concerned about the process. We wondered how it would happen and what it would entail. Right on cue, Lisa Donneky with her cheerful and professional attitude called us to select a date for the assessor's visit, and provided us with an overview of what to expect. Lisa's extra attention to detail and professional guidance helped alleviate the anxiety of our first recertification and helped us prepare for a successful annual audit."

"David Smart was assigned to be our ISO recertification assessor - a gracious professional who knows the ISO system inside and out. As he inspected our records and talked about our system, procedures and approach to ISO versus our business model, David clearly defined areas of improvements that would make our business run more smoothly and instructed us in various methods of evaluating our company's ongoing progress and performance. David's inputs have already been incorporated into our business model and we are seeing the advantages of his knowledge and business experience in helping us shape our company's future".

Philip concluded, "During the past year, Fakouri has enjoyed the benefits of established and published operational procedures which provided us with consistency in providing our customers critical power support services. It has also given us a competitive market advantage through the use of ISO's established quality, procedures and report processes. Thanks to the change management process, we no longer make decisions and changes without evaluation per specific guidelines. This has greatly benefited our inter department communications and work functions. The ISO process has helped us uncover and resolve numerous holes within our processes as we performed our own internal audits. This action has helped us to improve productivity and, in turn, increase our net profit. In summation, IMSM's professionalism and team approach in conjunction with the ISO system has assisted us in re shaping our company's future to run more efficiently."

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